PETKENNECT

STANDARDS & PRACTICES

YOUR CLIENTS TRUST YOU – LET’S KEEP IT THAT WAY.

Few industries have the emotional connection to clients that you do. Today, more people are choosing to have pets over children, and they want the best for them. They want to know that the people that care for their beloved pets are professionals and are prepared for any situation. They need to trust you to feel confident in the care you provide. It only takes one small situation or injury from camp to lose the trust that you have worked so hard to gain with a client. Solid policies and procedures help minimize incidents that could damage your reputation and business.

In this industry, it can be hard to have policies and procedures that are strictly adhered to given the unpredictable nature of animals. However, having them provides a way to communicate and apply consistent standards and practices within your organization. It also sets a clear path and job outline for all your employees.

Effective Policies and Procedures have several benefits:

Save time and mistakes
Reduce training costs
Ensure consistent results
Empower the workforce
Maintain quality standards

Ineffective procedures can be just as disastrous as having no procedures at all, leading to:

Errors and frustration
Increased costs
Wasted time and money
Injuries

Let PetKennect help you revise or develop policies and procedures that prepare you for future growth, simplify performance management, maintain quality standards, and make your business operations consistent across all employees.

By creating standards and best practices, you will reduce time spent training employees and create clarity for staff members. This eliminates or reduces mistakes, keeps staff focused on their responsibilities, and creates a proficient and happy workforce.

We can create policies and processes for each individual job position such as day care attendants, customer service representatives, or kennel workers. To do this, we work with you to create processes that fit your company – we don’t use canned and cookie cutter methods because each firm we have worked with has unique expectations and needs.

Here are a few areas we can assist: